Privacy Policy

At Feedterest, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you access our products and services, including tools developed under our brand such as Ezion CRM.

1. Information We Collect

• Contact Information: name, email address, phone number, and company name (if applicable).
• Usage Data: information about how you interact with our systems, visited pages, activity within the CRM, and navigation data.
• Technical Data: IP address, browser type, operating system, and device information.
• Commercial Information: content entered into the system, such as customer records, contacts, deals, or tasks.

2. How We Use Your Information

We use your data to:

• Provide access to our platforms, including Ezion CRM.
• Deliver technical support, training, and personalized improvements.
• Send you relevant notifications about your accounts, updates, or service changes.
• Analyze system usage to enhance user experience.

3. Data Sharing

We do not sell, share, or transfer your personal data to third parties, except in the following cases:

• When required to deliver the service (e.g., hosting or transactional email providers).
• When legally required by law, court order, or government authority.
• With your explicit consent.

4. Data Security

We apply technical and organizational measures to protect your data, including:

• Encrypted connections (HTTPS).
• Access restrictions based on user roles and permissions.
• Secure authentication and access auditing.

5. Use of Cookies

We use first-party and third-party cookies to enhance the user experience, collect usage statistics, and deliver personalized content. You may disable cookies through your browser settings, but some features may not function properly.

6. Your Rights

You may, at any time:

• Access your personal data.
• Request corrections or deletions.
• Object to the processing of your data.
• Withdraw your consent.

To exercise any of these rights, please contact us at feedterestbiz@gmail.com.

7. Changes to This Policy

We reserve the right to update this Privacy Policy. If we make significant changes, we will notify you via the platform or by email.

8. Contact

If you have any questions or concerns regarding this Privacy Policy, feel free to reach us through:

• Email: feedterestbiz@gmail.com
• Phone: +52 1 442 601 5803
• Location: San Nicolás de los Garza, N.L., Mexico

9. WhatsApp Messaging and Consent

As part of our communication and support services, Feedterest may contact you via WhatsApp Business. We use WhatsApp only for legitimate business purposes, including onboarding, service updates, technical assistance, and important notifications related to your account or products you are using.

We will only message users who have shared their phone number with us voluntarily or as part of an ongoing client relationship. By providing your phone number through any of our forms, communication channels, or service agreements, you consent to receiving WhatsApp messages from us for the stated purposes.

You may opt out at any time by replying with "STOP" or by contacting us directly. We respect your preferences and maintain opt-out logs to ensure compliance.

Feedterest shares phone numbers with WhatsApp Business Platform solely for the delivery of messages, under the data processing agreements required by WhatsApp. Personal conversations are protected by end-to-end encryption as governed by WhatsApp’s own privacy policies.

Last updated: May 27, 2025